To consider a report from the Executive Director – Corporate, Customer and Community Services (copy enclosed)
Members had before them a report from the Executive Director – Corporate, Customer and Community Services, which asked them to review progress against the delivery of actions during 2018/19 of the Customer Strategy, ICT Plan and Workforce Plan, and agree the 2019-20 Delivery Plans for each, which would be Year 2 of the 2018-2022 strategies agreed by Cabinet in June 2018.
The Cabinet Member for Customers, Transformation and Fire and Rescue said the Council was committed to putting customers at the heart of everything the Council does and this was clearly set out in the Council Plan 2018-2022 to provide a good quality customer experience across a range of service delivery channels.
With reducing public service budgets, a need to manage demand, increases in technology and changes in the needs and expectations of communities and individuals, the Council was continually considering customer opportunities to do things differently, and digital transformation and ICT were critical to supporting this.
The Cabinet Member said that the target for increased workplace attendance had not been achieved, but this was being closely monitored and managed.
RESOLVED, that Cabinet
(1) note progress against the 2018/29 (Year 1) actions and performance indicators of the Customer Strategy, ICT Plan and Workforce Plans;
(2) agree the 2019/20 (Year 2) Customer Strategy, ICT Plan and Workforce Plan Delivery Plans as key enablers to contribute to the delivery of the Council Plan 2018-22;
(3) agree that future reporting of progress against the annual Delivery Plans will form part of the Quarter 4 performance monitoring framework reported to Cabinet.